How CommunityAmerica Anticipates Member Needs During COVID-19
Gallup recently highlighted CommunityAmerica for its efforts engaging with members and assessing their top needs during the COVID-19 pandemic.
Director of Performance Tracking Missy Agee and Chief Financial Officer Tim Saracini spoke to Gallup about anticipating member needs during a challenging time.
"It's in our DNA, that sensitivity to our members' needs, that drive to respond," Agee said.
"When something happens, we feel it before our members do," Saracini said. "And CommunityAmerica's response was so well-calibrated that its members have a higher rate of thriving financial wellbeing now than they did before the outbreak of the coronavirus."
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