Your Personal Card Management Tool

My Cards puts you in command of your debit and credit cards with the ability to activate new cards, turn your cards on or off, track rewards on your credit card and access key details about each transaction including merchant information. Easily access My Cards in CommunityAmerica’s Mobile App and Online Banking.

Exclusive Perks

Add Cards to Your Digital Wallet

Add your debit and credit cards to Apple Pay or Google Pay accounts.

Set Up Controls and Alerts

Control when/where your card is used based on location, merchant type and set spend amounts.

Track Your Cards on File

Know which merchants have your debit or credit card information on file.

How can I activate my Debit or Credit Card?

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the Manage Card section, clicking on the Activate Card link, and following the prompts.

You may also call the number that appears on the sticker on your card.

If my spouse registers our joint card on their app, will I be able to set control for it as well?

Yes. Once a joint card is registered in Card Management, either automatically or manually, both users can see it in their mobile banking app and both account owners can set independent controls and alerts.

How many cards can I add to My Cards?

You can add up to 15 debit and credit cards including joint account holders and Student Checking cards.

I’m having trouble reporting my credit card lost or stolen in the Mobile App. What can I do?

If you’re having difficulties reporting a credit card lost or stolen with the app, please call 800.892.7957. Reporting a debit card lost or stolen isn’t available through the app, please call us at 800.892.7957.

I found my lost/stolen credit card. Can I reactivate my credit card?

If you have misplaced your credit card and you only turned it off while you looked for it, you can turn it back on, using the toggle underneath the card in either Online or Mobile Banking.

If you reported your card lost or stolen, you will receive a new credit card with a new number in the mail within 7-10 business days. Your previous credit card will no longer be active and should not be turned back on, as it will not authorize new transactions. Please note, automatic payments you previously set up will continue to authorize, such as those for your recurring subscriptions and services.

If I turn my joint card off, will my joint account owner be able to turn our joint card back on using the app?

Yes, both account owners will be able to turn a card on or off, as well as set controls such as spend limits.

What’s the difference between a memo and a tag?

A tag categorizes a transaction and a memo provides details about the transaction.

My replacement card has a new number. What do I need to do?

To make sure your card is ready to go, and your services are uninterrupted:

You can activate your card directly through Online or Mobile Banking by navigating to the new card within the My Cards sections, clicking on the Activate Card link, and following the prompts. You can still activate your card and set/reset a PIN by calling the number on the activation sticker.

Remember:

Update any mobile wallets and/or Visa Secure Checkout with your new card information
Contact any merchants with whom you’ve set up recurring payments or memberships to update your card number
Update automatic payment transfers, travel alerts, and transaction alerts within CommunityAmerica Online/Mobile Banking
Re-enroll the new card number in any electronic bills you have set up

I received a text from a 5-digit number regarding my card. Is it valid?

CommunityAmerica may send you messages from SMS text short codes (5-digit numbers) regarding activity on your debit or credit card. However, CommunityAmerica will never call, email, or text you asking for a one-time passcode, User ID and password, code word, or card/account details.

If you are suspicious, do not respond to these messages. Call us directly at 800.892.7957 for more information.

Will opting out of email alerts for my credit and debit cards affect push notifications?

No, opting out of email alerts will not affect push notifications if you have enabled them in your phone settings. You will still receive push notifications for your credit and debit card activities even if email alerts are turned off. Please ensure that push notifications are enabled in your phone settings to continue receiving them.

My Cards