Fraud Prevention

Note: For fraud prevention tips related to COVID-19, click here.

Our Recommendations

CommunityAmerica Credit Union recommends the following action items to help members prevent exposure to Internet security risks, scams and breaches:

Reset Password: Strongly consider resetting related user names and passwords. Never use the same password on multiple sites. Always create a unique password to limit your exposure.

Review Your Credit: Request a copy of your credit report from

Use Caution on Email: Take extra caution when receiving an email. Delete emails from unknown sources and do not click or open any attachments in the email.

Be Leery of Generalities: If phone calls or emails are general in nature, be suspicious. Scammers often hope that if they claim a general problem, receivers will assume the communication is legitimate and provide their account information.

Look for Identifiers: Our representatives will always identify themselves when calling members. The following phone numbers are associated with CommunityAmerica — do not be concerned if you receive a call from these numbers:
Report Immediately: If you receive a call of this nature from any number other than those associated with CommunityAmerica, please take the following actions:
  • Hang up immediately and do not call them back.
  • If you are able to capture the phone number, contact our Fraud Prevention department at [email protected] or 913.905.7000. This will allow us to explore the issue and take preventative measures, if needed.

Reason to Believe Your Account Is Compromised?

Contact Us Immediately: Our number is 913.905.7000. We recommend you do this first and foremost so we can determine the best course of action to help protect you and your account.

Place Fraud Alert on Your Credit File: If you suspect you may be a victim of identity theft, or your personal information (including Social Security Number) has been compromised, it may be a good idea to place a fraud alert on your credit report. Placing a fraud alert on your credit report can help prevent an identity thief from opening any new accounts in your name. Any one of the three nationwide consumer reporting agencies (Equifax, Experian, TransUnion) can place a fraud alert on your credit report. The agency you call is required to contact the other two, to have the same fraud alert placed on their versions of your report:
Complete an Identity Theft Affidavit: Visit us at one of our locations and we can help you complete an Identity Theft Affidavit. You’ll want to keep a copy of the affidavit with your personal records and provide a copy if you’re contacted by a company about an account you didn’t open. You also may want to consider filing a police report. Be sure to obtain a copy of the police report and keep it in a secure location with your identity theft affidavit.

Rest assured that we are always looking out for members and have measures in place to protect against scams. Members can do their part by practicing ongoing caution. Never share personal account information, such as a social security number, passwords, user IDs and financial information with anyone who is not associated with the contact information we’ve provided. Remember, it is also a good practice to review your account history regularly and report any suspicious activity immediately to the Credit Union. Reviewing your account is now even more convenient with our Mobile App, as well as text alerts.

Fraud/Loss Prevention Contacts

If you have received a phishing email that looks as if it has been sent by CommunityAmerica, please forward the email to [email protected] and contact the Fraud Prevention department at 913.905.7000.

Lost or Stolen Cards
Debit: 877.714.6467
Credit: 877.661.4920

Learn more about phishing and identity theft.

Traveling Outside the United States? If you are traveling outside the United States and plan to use your CommunityAmerica debit, ATM and credit cards, please contact us at 913.905.7000 for details.