Account Compromise

Businessman looking at email on laptop

Account Compromise 101

Whether it's from social engineering, phishing or other cyber-related attacks, an account becomes compromised when a threat actor gains access to credentials and/or other means to perform actions on behalf of the targeted user in their online accounts.

Here are some tips to regaining control of a compromised account.

Believe Your Account Is Compromised?


If you believe your account has been compromised, please take into consideration the steps below and review this quick checklist of items to help you recover from identify theft.


  • Contact CommunityAmerica Immediately: Our number is 913.905.7000. We recommend you do this first and foremost so we can determine the best course of action to help protect you and your account.
  • You may receive an EnFact notification (debit and credit cards): This could arrive in the form of a text message, phone call or email ([email protected]). To protect your account, CommunityAmerica monitors transactions through EnFact, a Fraud Detection Program. If there is potentially fraudulent activity, our monitoring agency will send a communication to validate the legitimacy of suspicious transactions. Our automated call center will ask you to verify your identity and provide your zip code. We will never call, text, or email you to ask for personal identifiable information, such as username and password, social security number, debit or credit card numbers, authorization codes, PIN numbers, or CVV security codes.
  • Reset Your Password: Consider changing your username in addition to resetting your password using the Strong Password recommendations on our Protect Yourself page.
  • Place Fraud Alert on Your Credit File: If you suspect you may be a victim of identity theft, or your personal information (including Social Security number) has been compromised, it may be a good idea to place a fraud alert on your credit report. Placing a fraud alert on your credit report can help prevent an identity thief from opening any new accounts in your name. Any one of the three nationwide consumer reporting agencies (Equifax, Experian, TransUnion) can place a fraud alert on your credit report. The agency you call is required to contact the other two, to have the same fraud alert placed on their versions of your report:
  • Complete an Identity Theft Affidavit: Visit us at one of our locations, and we can help you complete an Identity Theft Affidavit. You’ll want to keep a copy of the affidavit with your personal records and provide a copy if you’re contacted by a company about an account you didn’t open. You may also want to consider filing a police report. Be sure to obtain a copy of the police report and keep it in a secure location with your Identity Theft Affidavit.

Rest assured we are always looking out for our members and have measures in place to protect against scams. Members can do their part by practicing ongoing caution. Never share personal account information, such as a Social Security Number, passwords, user IDs or other financial information with anyone. Remember, it is also a good practice to review your account history regularly and report any suspicious activity immediately. Reviewing your account is now even more convenient with our Mobile App, as well as text alerts.


Learn even more about protecting yourself from fraud by listening to our podcast or reading our blog.

Has your account been compromised?

If you believe that your account has been compromised, contact us immediately.

Contact Us