It’s your card. You should be the only one who decides when and where it’s used. CardValet® is a mobile app that allows you to take complete control of all your CommunityAmerica debit and credit cards.
Card Control Features
Instant Alerts
See your card transactions in real time.
Security
Turn your card on or off instantly.
Set Boundaries
Restrict where your card can be used.
Limit
Curb spending by setting a purchase amount limit.
Download the CardValet® App
FAQs
No. CardValet currently only supports debit cards and credit cards.
Yes. You can register multiple cards within a single CardValet app. Additional cards can be added within the Menu > Manage Portfolio > Add Card screen.
If the card number is new, then you must add the new card number to your profile. You may unmanage the old card by accessing Manage Portfolio.
If not received, then you should first check your spam or junk folder belonging to the email address used when registering. The email is from Elastic Email On Behalf Of CommunityAmerica Credit Union. The security code via email expires after 15 minutes.
CardValet works with the most recent mobile operating software as well as two past generations of Android™ and iPhone® devices.
The app automatically logs the member off after 10 minutes of inactivity.
“Spent on card this month” displays the total amount that is calculated from the cumulative spending on all managed cards in the month to date. At the end of every month, the system automatically resets the monthly spending amount to zero (0). Deposits and refunds are deducted from the total.
Each time you enter an incorrect username or password, the message displays. After the third failed attempt, your account will be disabled. For security reasons, the message will continue to display even if you enter the correct username/password. If you reach this point, you will need to click Forgot Password and be taken through a self-service path to reset.
The primary device is used to track the GPS for My Location and all alerts will be sent to the primary device.
The My Location and alerts will check to ensure the merchant location is within a 5-mile radius of the device set as primary within CardValet. These controls impact card present transactions only and internet transactions are not impacted.
Yes. International transactions can be blocked using the Block International location control. Transactions will be limited to the United States.
No, authorized recurring payments will continue to process.
You can set the Do Not Disturb time, which will suppress notifications during the set time. Do note that some notifications will still be delivered, for example any transaction denial or any transaction that is a card-present authorization.
CardValet alerts are sent as push notifications to the phone. The alerts also display under Messages in the CardValet app.
Yes. The app shows the last 50 card-based transactions posted within the last 30 days.
Member Favorites
Profit Payout
We share our profit with those who bank with us. In the past 12 years, we've returned $93 million to our members through Profit Payout.*
Profit Payout. Dividend is discretionary and approved annually by CommunityAmerica’s Board of Directors. Amounts advertised are representative of actual dividends paid in 2023. Dividend is not guaranteed and may vary based on criteria established by CommunityAmerica Credit Union and the total amount allocated by the Board of Directors each year. Not everyone receives a dividend and member must be in good standing and meet other criteria on processing date to qualify. Dividends are reported to IRS and a 1099 form will be issued at year-end. Any applicable taxes are the responsibility of recipient.
Cashback Free Checking. Earn 1% cash back, up to $5 per month, on monthly point-of-sale debit card transactions posted to a Cashback Checking account when ‘Qualifications for cash back’ are met. Qualifications must be met under a single membership account on the day before the last day of the month to receive benefits for that same month. Cash back will be deposited into the Cashback Free Checking account by the 5th calendar day following the month qualifications are met. Cash back will not be calculated for month(s) in which the qualifications are not met. Cash back earnings rate accurate as of 02/22/2023 and may change without notice after account opening. Contact us at 800.892.7957 to find out the current cash back rates. This account requires eStatements to avoid conversion to different checking product not eligible for cash back. Limit one Cashback Checking account per membership account number. Business accounts not eligible for this product. Cannot be opened in conjunction with Premier, Interest, Investors, Loan Advantage or Cashback Free Checking. Qualifications for cash back: The membership account number tied to the Cashback Checking account must complete the following: Enrolled in eStatements; Monthly direct deposit of at least $250 posted to one deposit-suffix; 15 posted point-of-sale debit card transactions per month to a single checking-suffix; OR Enrolled in eStatements; 25 posted point-of-sale debit card transactions per month to a single checking-suffix. Transactions exclude refunds, credits, fees, pre-authorizations and ATM transactions.
Standard carrier rates may apply to the CardValet mobile app.
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